Decadent Decaf Coffee Company
My Account

Terms & Conditions

Nothing contained within these terms and conditions affect your statutory right as a consumer.

 

Payment and Pricing:

 

We accept payment by Visa, Delta, Mastercard, and Switch cards. All card transactions are carried out on our 128 bit secure server.

 

All coffee prices are subject to VAT at a zero rate unless otherwise stated and include delivery charges within the UK. We are happy to quote for delivery outside the UK. We offer a comprehensive discount structure for those ordering large amounts of coffee.

 

Customer Service:

 

Decadent Decaf Coffee Co. can be contacted during normal working hours (9am - 5pm Monday to Friday). Please see our contact us page for more information.

 

Delivery:

 

We will endeavour to fulfill your order and deliver the goods to you within five working days of the placing of your order using Royal Mail. If, for some reason, we are unable to deliver the goods to you within this time then we shall contact you and arrange another time for delivery. If another delivery time cannot be agreed upon then we will offer you a full refund.

  

Complaints:

 

If you feel that items in your order are unsatisfactory, that we have made a mistake or have any other complaint then please feel free to contact us using one of the methods listed on our contact us page . Address your enquiry to Guy Wilmot at guy@decadentdecaf.com, and we will endeavour to solve the problem.

 

We aim to respond to all complaints within three working days. Any customer details passed to us are kept confidential and you will be kept informed of the complaint process.

 

Privacy:

 

Decadent Decaf Coffee Co is committed to protecting your privacy. Please check out our Privacy Policy section for more information.

 

Tell us what you think:

 

Decadent Decaf Coffee Co welcomes your questions and comments about our website, privacy and any other matter. Please send an e-mail to Guy Wilmot at guy@decadentdecaf.com

Cancelling and Returning an Order:

 

You have the right to cancel this contract within 31 days without giving any reason. The cancellation period will expire after 31 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us (by sending an email to orders.ddcc@gmail.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

 

We will make the reimbursement without undue delay, and not later than

 

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

 

You shall send back the goods to us at:

Decadent Decaf Coffee Co.
Fort Road Wick
Littlehampton
West Sussex
BN17 7QZ

Tel: 07974 729 482
Email: guy@decadentdecaf.com

without undue delay and in any event not later than 31 days from the day on which you communicate your cancellation from this contract to us. The deadline is  met if you send back the goods before the period of 31 days has expired.

 You will have to bear the direct cost of returning the goods.

 

 

Contact us

Subscribe to our newsletter