Decadent Decaf - Terms & Conditions
We want to extend our gratitude for visiting the online store located at https://DECADENTDECAF.COM.
This website is owned and operated by DECADENT DECAF COFFEE COMPANY LTD. Your access to our website signifies your agreement with the terms and conditions outlined below. Please be aware that these terms and conditions may be subject to updates or changes without prior notice. We recommend periodically reviewing them.
- "Product" or "Item" pertains to the merchandise available for purchase on the website.
- "Service" or "Services" encompasses the various offerings available on the website, such as placing an order or submitting a customer review.
- "User," "You," and "your" denote individuals who access or utilize our services.
- "Customer" refers to users who access the website and complete purchases by making payments for the available products.
- "We," "us," and "our" signify DECADENT DECAF COFFEE COMPANY LTD, the entity operating the website.
- "Website" includes "https://www.DECADENTDECAF.COM" and any potential future iterations or affiliated websites.
- "Customer Account" signifies an electronic account established by the customer for the purpose of procuring products offered on the website.
- The terms, whether in singular or plural form, and the term "includes," should be construed to encompass both singular and plural, and "includes" should be interpreted as "comprehensive" without restrictions.
- Words indicating a specific gender should be construed to encompass all genders.
- References to laws, ordinances, or statutes also encompass all regulations, instruments, and any current compilations, modifications, re-enactments, or replacements.
- The headings, bold typeface, and italics (if utilized) are purely for convenience and do not constrain or impact the meaning or interpretation of the terms in this Agreement.
- Scope. These Terms pertain to your utilization of the Website and its Services. Any third-party products or services are subject to their respective terms and are not regulated by these Terms, unless explicitly specified otherwise.
- Eligibility: In order to access specific Services offered on the Website, you must be a minimum of 16 years old and must not have been previously suspended or expelled from our system for any reason.
- Electronic Communication:When you access this Website or transmit electronic communications to us from your computer or mobile device, you are consenting to engage in electronic communication with us. Furthermore, you agree to receive electronic communications from us in a similar format, and you have the option to retain copies of these communications for your own records.
Decadent Decaf was founded in 2015 by Guy, Richard, Greg and Laura - UK coffee importing & roasting veterans sick of the poor decaf choice that was available and determined to do something about it.
We roast only 7 decafs and the occasional guest coffee all year round - so there's no coffee waiting "on the shelf" - ensuring great tasting freshly roasted decaffeinated coffee that week direct from our little roastery a mile from the sea in West Sussex.
We retain the authority to revise, modify, or amend these terms and conditions as we deem appropriate. If any changes are made, an updated version of the terms will be made available on our website, and you will receive notifications regarding these revisions. Your ongoing use of the website following the posting of these changes will signify your recognition and acceptance of the updated terms.
To utilize certain features available on our website, you may need to register for an account and furnish specific information to establish a user ID and password. By initiating the account setup process, you affirm the accuracy and currency of the information provided. It is your sole responsibility to safeguard your account, encompassing your registration details, username, password, and any billing information linked to your account. You bear complete responsibility for any authorized or unauthorized usage of your account, and should you detect any security breaches or unauthorized activities, it is imperative to promptly notify us. We retain the prerogative to suspend or terminate your account credentials at our discretion, with or without prior notification.
- Order Placement: When you decide to enjoy Decadent Decaf Coffee Company Ltd's exceptional coffee, you can conveniently place an order through our user-friendly online platform. Simply select the coffee products you desire, add them to your cart, and proceed to the checkout. Before confirming your order, please carefully review the details, quantities, and prices to ensure accuracy.
- Payment Options: We offer a secure and diverse range of payment options to cater to your preferences. You can make payments through credit or debit cards, electronic fund transfers, and other approved payment methods. Your financial transactions with Decadent Decaf Coffee Company Ltd are protected by robust security measures to ensure your information remains confidential and secure.
- Order Confirmation: Once you complete the checkout process, you will receive an order confirmation notification. This notification serves as a confirmation of your purchase and includes details such as your order number, product selections, pricing, and the delivery address provided by you.
- Payment Processing: Your payment is processed upon order confirmation. The total amount includes the cost of the selected products and any applicable taxes or fees. Please ensure that the payment is made promptly to avoid any delays in the processing and dispatch of your order.
- Payment Verification: In some cases, additional verification may be required to ensure the security of your payment. This verification process is essential to protect both you and Decadent Decaf Coffee Company Ltd from potential fraudulent activities. We may contact you for further information or documentation to verify the authenticity of your payment.
- Order Fulfillment: After the successful processing of your payment, Decadent Decaf Coffee Company Ltd initiates the preparation and packaging of your selected coffee products. We take pride in ensuring the freshness and quality of our coffee, and this process is carried out with great care.
- Payment Receipt: Following the successful payment and fulfillment of your order, you will receive an email notification that serves as your payment receipt. This receipt includes details of your payment, order, and delivery information. Please retain this receipt for your records.
- Payment Discrepancies: In the event of any discrepancies related to your payment or order, please contact our customer support team promptly. We are committed to addressing and resolving any issues you may encounter to ensure your complete satisfaction.
- Currency and Pricing: Decadent Decaf Coffee Company Ltd coffee products are priced in the currency relevant to your region. Prices are subject to change due to factors such as market conditions and promotions. The final price displayed during checkout is the amount you will be charged for your order.
- Refunds and Cancellations: We understand that circumstances may arise where you need to cancel your order or request a refund. Please refer to our Refund and Cancellation Policy for detailed information on the procedures and conditions for such requests.
By placing an order on DECADENTDECAF.COM, you acknowledge and accept these ordering and payment terms and conditions.
At Decadent Decaf Coffee Company Ltd, we are committed to ensuring your satisfaction with our products. If, for any reason, you need to cancel an order or return a product, please refer to the following policy for clear guidance on the process.
- Right to Cancel:
You have the right to cancel your contract with Decadent Decaf Coffee Company Ltd within 31 days of receiving your order without providing a specific reason. The 31-day cancellation period begins on the day you, or a third party designated by you (other than the carrier), takes physical possession of the goods. To exercise your right to cancel, kindly notify us of your decision by sending an email to LAURA@DECADENTDECAF.COM, clearly stating your intent to cancel. To meet the cancellation deadline, you only need to send your cancellation notice before the 31-day period expires.
If you choose to cancel the contract, Decadent Decaf Coffee Company Ltd will refund all payments received from you, including the delivery costs (excluding supplementary expenses incurred if you selected a delivery method other than the least expensive standard delivery offered by us). In cases where the loss in the value of the goods is due to unnecessary handling by you, we reserve the right to make a deduction from the reimbursement.
- Timing of Refund:
We are committed to making the reimbursement without undue delay, and in any event, within the following timeframes:
(a) Within 14 days from the day we receive the returned goods from you.
(b) Within 14 days from the day you provide evidence that you have returned the goods, whichever is earlier.
We will process the reimbursement using the same payment method you used for the initial transaction, unless we have received your explicit agreement for an alternative payment method. You will not incur any fees as a result of the reimbursement. Decadent Decaf Coffee Company Ltd may withhold the reimbursement until the goods are received or until you provide proof of having sent back the goods, whichever occurs earlier, without undue delay and no later than 31 days from the day you communicate your cancellation from the contract.
- Cost of Returning Goods:
You are responsible for covering the direct cost of returning the goods to Decadent Decaf Coffee Company Ltd. We recommend that you choose a secure and trackable method to return the items to ensure they reach us safely.
Should you have any questions or require further clarification on our Cancellation, Returns, and Refunds Policy, please feel free to contact us at LAURA@DECADENTDECAF.COM. Your satisfaction is of utmost importance to us, and we are here to assist you with any concerns or inquiries.
X. GENERAL CONDITIONS
- The information provided on our website is not guaranteed to be accurate, complete, valid, or timely.
- Your use of the website is subject to a limited, non-commercial, and personal license in connection with the Service. This license is contingent upon your adherence to all the terms and conditions specified in this Agreement. Any violation of this Agreement will lead to an immediate revocation of the granted license without prior notice.
- Unauthorized reproduction, distribution, display, sale, lease, transmission, creation of derivative works, translation, modification, reverse-engineering, disassembly, decompilation, or exploitation of any part of this Site is strictly prohibited unless you have obtained written permission from www.DECADENTDECAF.COM.
- We are not responsible for any errors in printing on the site or the final sale of products. The images displayed on the site may not precisely represent the appearance of the products due to potential variations in color, monitor settings, photo quality, and resolution. Our aim is to provide accurate representations of the products.
We make every effort to ensure the accuracy of product descriptions and pricing information on our website. However, we cannot guarantee that all information is free of errors or completely up-to-date. Prices may change without prior notice.
In the event that a product is mistakenly listed at an incorrect price due to a typographical or other error, we reserve the right to refuse or cancel any orders placed for the product at the incorrect price.
XII. SECURITY AND DATA PROTECTION
We expect you to refrain from engaging in any malicious activities, including hacking or any attempts to access our systems without authorization. Any such activities will be promptly reported to the relevant authorities.
XIII. GEOGRAPHIC RESTRICTION
We reserve the right to restrict or refuse access to any service, individual, particular geographic area, or jurisdiction as we deem necessary. We may exercise this right as needed. Additionally, we have the discretion to terminate any service at any time. If a service provided on this website is prohibited, any such offer will be deemed void.
- Your commitment is to utilize the Service and Website exclusively for lawful purposes, adhering to all applicable laws during your use of the Website.
- You are prohibited from utilizing or accessing the Website to gather market research for any competing business.
- It is forbidden to misrepresent or impersonate any person or entity for deceitful or unlawful purposes.
- You are not allowed to access the Website using any device, scraper, or automated methods without obtaining proper authorization.
- If you come across inappropriate content or illegal activities on the Website, you must promptly report them to us.
- Any interference with the normal functioning of the Website or attempts to gain unauthorized access to data, files, or passwords through hacking, data mining, or similar means are strictly prohibited.
- When submitting content to www.DECADENTDECAF.COM or third parties, you must not use a false email address or assume a false identity.
- You affirm that your submissions are free from any intellectual property rights infringements, disputes, or third-party claims.
- You are obligated to notify us of any unsuitable content you encounter and to report any content that violates any laws.
- We maintain the right, at our sole discretion, to deny your access to the Website or any service, or any part thereof, without prior notice, and to remove any content.
Decadent Decaf Coffee Company Ltd is dedicated to complete transparency in the sourcing of our coffee beans. We firmly believe that our customers have the right to know the journey their coffee undertakes, from the moment it is cultivated on the farm to the exquisite cup they savor. Our commitment to transparency ensures that when you choose Decadent Decaf Coffee Company Ltd coffee, you're making an informed decision that aligns with ethical and sustainable practices.
Our coffee sourcing process is marked by openness at every step. We maintain close relationships with the farms and cooperatives that produce our coffee beans. Through these relationships, we gain a deep understanding of the farming practices, the environmental initiatives, and the social standards upheld by these growers. This knowledge is then transferred to you, our valued customers, allowing you to make a conscious choice in support of ethically produced coffee.
We take pride in providing you with the ability to trace your coffee's origins, right down to the specific farms and regions where it is grown. By doing so, we ensure that your selection of Decadent Decaf Coffee Company Ltd coffee is not merely a choice of great taste but also a declaration of your commitment to ethical and sustainable coffee production.
XVI. EXCLUSION OF LIABILITY
By using the website www.DECADENTDECAF.COM, you acknowledge and agree that we are not responsible for any indirect damages resulting from the use of our products or any delivery delays that may occur, particularly during special occasions or events. To mitigate such situations, we strongly recommend placing orders well in advance.
We shall not be held liable for delays or errors arising from circumstances beyond our control, such as labor disputes, fires, war, government decisions, or disruptions or non-deliveries from our suppliers.
You recognize that we do not guarantee the accuracy, completeness, validity, or timeliness of the information provided by us or any third parties. Additionally, we are not accountable for any materials posted by us or any third party. Therefore, it is your responsibility to exercise judgment, caution, and common sense when evaluating potential methods, offers, or information provided by us or any third party.
Under no circumstances shall DECADENT DECAF COFFEE COMPANY LTD, its owner, directors, employees, partners, agents, suppliers, or affiliates be held liable for any indirect, incidental, special, consequential, or exemplary damages. This includes, but is not limited to, losses of profits, revenues, usage, goodwill, or other intangible losses. This liability encompasses (i) your use of or inability to access or use the Service; (ii) any conduct or content of third parties on the Service; and (iii) unauthorized access, use, or alteration of your transmissions or content. This applies regardless of whether the claim is based on warranty, contract, tort (including negligence), or any other legal theory, and regardless of whether we were aware of the possibility of such damages.
- TYPOGRAPHICAL ERRORS
At DECADENT DECAF COFFEE COMPANY LTD, we make every reasonable effort to ensure the accuracy of product and pricing information displayed on our website. However, there may be instances where pricing or typographical errors occur. The actual price of an item cannot be confirmed until an order is placed.
If an item is listed with an incorrect price or contains inaccurate information due to pricing or product information errors, we reserve the right, at our sole discretion, to reject or cancel any orders placed for that item. In the event of a pricing error, we may, at our discretion, reach out to you to provide instructions or cancel your order, and we will promptly notify you of such a cancellation.
We do not accept responsibility for any losses that may result from circumstances beyond our control, including but not limited to inaccurate or incomplete information provided by you on our website, your inability to access our website at any specific time, errors or omissions on our website, or unauthorized access or loss of personal information.
The Website may include links to External Sites or third-party websites for your convenience. However, please be aware that these links should not be construed as an endorsement by us of the content found on these External Sites. The content on these External Sites is created and maintained by third parties, and you should reach out to the respective site administrators for such External Sites.
We cannot be held responsible for the content provided on External Sites linked from our website, and we do not assert or guarantee the accuracy or completeness of the information available on these External Sites. It's important to exercise caution when downloading files from these External Sites to protect your computer from viruses and other potentially harmful programs. If you choose to visit the linked External Sites, you do so at your own discretion and assume any associated risks.
We have taken all reasonable steps to ensure the accuracy and comprehensiveness of the information provided on this Website. Nevertheless, we apologize for any errors or omissions that may have occurred. Please be advised that we cannot guarantee or warrant that this Website is free from errors, suitable for your individual requirements, free from interruptions, immune to defects, or devoid of viruses or other potentially harmful elements. We do not offer any explicit or implied warranties, including, but not limited to, fitness for a particular purpose or accuracy, and we cannot guarantee the full functionality or reliability of the Website.
The Website and its services are provided on an "as is" and "as available" basis, without any express or implied warranties. We cannot guarantee the absence of errors, viruses, malware, or other harmful elements on the Website, nor can we ensure uninterrupted operation. We explicitly disclaim all warranties, including, but not limited to, title warranties, merchantability, non-infringement of third-party rights, and fitness for a particular purpose. We shall not be liable for any incidental, consequential, or substantial damages, lost profits, or losses of data or business disruption resulting from the use of, or inability to access and use the Website or its content, even if we have been advised of the possibility of such damages.
The Website may contain technical inaccuracies, typographical errors, or omissions, for which we are not responsible unless required by applicable laws. Please note that information about specific services on the Website may not be available in all locations. We reserve the right to make changes, corrections, or enhancements to the Website at our discretion and without prior notice.
The Content available on the Website, including software, text, graphics, images, designs, sound recordings, audiovisual works, and other materials provided by us or third parties, is protected by copyright, trademark, and other applicable laws. Unauthorized use of the Content may constitute a violation of these legal provisions. You are only authorized to use the Content in accordance with the terms outlined in this Agreement, and no other use is permitted without our explicit written consent.
If you make a copy of the Content, it is essential to retain all copyright and proprietary notices found in the original Content. Transferring, licensing, sublicensing, selling, modifying, or using the Content for any public or commercial purpose, including but not limited to reproduction, display, public performance, creation of derivative works, distribution, or any other form of utilization of the Content, is strictly prohibited. Additionally, posting or using the Content on any other website or networked computer environment is strictly forbidden.
Violation of any aspect of this Agreement will result in automatic termination of your authorization to access and/or use the Content and the Website, requiring the immediate deletion of any copies you may have made of the Content. Our trademarks, service marks, and logos displayed on the Website are our proprietary assets, while other product and service names may belong to third parties. The use of Trademarks without our prior written consent for each specific use is prohibited. The Content may not be retransmitted without our explicit written authorization for each distinct instance.
By accessing or using the Website, you hereby agree to protect, indemnify, and hold us, as well as our officers, directors, employees, successors, licensees, and assigns, harmless from any claims, actions, or demands, including reasonable legal and accounting fees, arising from your violation of this Agreement or your improper use of the Content or the Website. We will promptly notify you of any such claim, lawsuit, or legal proceeding and will provide assistance, at your expense, in defending against it.
However, we reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification under this section. You also agree to cooperate with us in the defense of such matter in any reasonable manner we may request.
In the event that any provision of these Terms is deemed unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary to ensure that the Terms remain in full force and effect and are enforceable.
Term. The Services provided to you may be canceled or terminated by us at any time, with or without cause, upon written notice. We shall have no liability to you or any third party due to such termination. Termination of these Terms shall result in the termination of all your Services.
Effect of Termination. Upon termination of these Terms for any reason, or cancellation or expiration of your Services: (a) We will cease providing the Services; (b) you will not be entitled to any refunds or usage fees, or any other fees, pro-rata or otherwise; (c) any fees you owe to us will immediately become due and payable in full, and (d) we may delete your archived data within 30 days. All sections of the Terms that expressly provide for survival, or by their nature should survive, will survive termination of the Terms, including, without limitation, indemnification, warranty disclaimers, and limitations of liability.
The terms herein shall be governed by and construed under the laws of England and Wales without giving effect to any principles of conflicts of law. The English Courts shall have exclusive jurisdiction over any dispute arising from the use of the Website.
We shall have no liability to you, your users, or any third party for any failure to perform our obligations under these Terms if such non-performance arises as a result of an event beyond our reasonable control, including, without limitation, an act of war or terrorism, natural disaster, failure of electricity supply, riot, civil disorder, or civil commotion or other force majeure event.
For any claim arising between you and www.DECADENTDECAF.COM (excluding claims for injunctive or other equitable relief), the party seeking relief may choose to resolve the dispute cost-effectively through binding non-appearance-based arbitration. The party electing arbitration must initiate such arbitration through an established alternative dispute resolution ("ADR") provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: (a) the arbitration will be conducted by telephone, online, and/or be solely based on written submissions, the specific manner will be chosen by the party initiating the arbitration; (b) the arbitration will not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties, and (c) if an arbitrator renders an award, the party receiving the award may enter any judgment on the award in any court of competent jurisdiction.
We shall have the right to assign/transfer this agreement to any third party, including our holding, subsidiaries, affiliates, associates, and group companies, without obtaining any consent from the User.
If you have any questions about these Terms, please contact us at LAURA@DECADENTDECAF.COM.